These booking terms explain how tour reservations with egyVibes are confirmed, how payments work, and what happens if you need to cancel or change your excursion in Egypt. Please review these conditions before completing your booking.
Sending a booking request or passport copy does not by itself confirm your reservation. Where passenger details are required for the booked excursion, we use the passport information provided to complete the necessary trip registration process. Your reservation is considered confirmed only after you receive written booking confirmation from our team.
To process a reservation, we may ask for the full names of all participants, hotel details, travel date, contact information and, where required for the excursion, copies of passports.
A booking becomes confirmed only when egyVibes sends you written confirmation by email, WhatsApp or another agreed written communication channel.
Depending on the excursion, payment can be made using one of the following methods:
Any required deposit, payment deadline and remaining balance will be confirmed with you before the booking is finalized.
Excursions that include domestic or international flights require an advance payment of 50% of the total tour price to proceed with the reservation.
Once flight tickets or other non-refundable flight services have been booked or issued, the advance payment for the flight-inclusive reservation is non-refundable. Airline schedule changes, baggage conditions and other airline-specific rules may also be subject to the operating carrier's terms.
For standard excursions where no advance payment has been made and no non-refundable third-party services have been purchased, you may cancel your confirmed reservation free of charge up to 48 hours before the scheduled start time.
If an advance payment has been made for an excursion that does not include a non-refundable flight or another expressly identified non-refundable service, the following refund conditions apply:
The refund schedule above applies specifically to money already paid in advance and therefore takes precedence over the general 48-hour free-cancellation rule where a deposit has been collected.
If you would like to change the tour date, number of participants, pickup details or tour programme, please contact your manager as early as possible.
We will try to accommodate reasonable changes, but all amendments are subject to availability, operational possibilities and any price difference or third-party costs that may apply. A requested change is valid only after it has been confirmed in writing by our team.
If a guest does not arrive at the agreed pickup point and time, or cancels less than 24 hours before the excursion, any advance payment already made is non-refundable.
Guests are responsible for providing accurate hotel, pickup and contact details and for being ready at the confirmed meeting time.
Some tours may include services purchased in advance from third parties, such as flights, special entrance tickets, accommodation, cruises or other pre-booked services. When a particular component is non-refundable, this will be communicated during the booking process where applicable.
Tour schedules, routes or the order of visits may occasionally need to change because of weather, sea conditions, attraction opening times, transportation issues, official restrictions, safety requirements or other circumstances outside our reasonable control.
Where possible, we will provide an appropriate alternative or communicate available options to the customer.
Customers must provide accurate booking information and notify us of any relevant requirements that could affect participation in the chosen activity. For activities with specific health, age, swimming, diving or physical requirements, additional conditions may apply.
*The 48-hour free-cancellation rule applies to eligible standard bookings without an advance payment or non-refundable third-party costs. Where an advance payment has been made, the refund schedule stated above applies. Flight-inclusive bookings and expressly identified non-refundable services are excluded.